Critical Communication Skills in Officer/Citizen Encounters Instructor Training Program

Description

The Critical Communications Skills in Officer/Citizen Encounters Instructor Training Program, (CCSITP) is an interactive Center Advanced program designed to train and teach law enforcement academy instructors and field training officers (FTOs) effective and critical communication skills during law enforcement/citizen encounters.  These skills are science-based and field-proven.  The skills are designed to defuse conflict through a greater understanding of diverse communities and different communication styles.  The curriculum for these topics is supported by peer reviewed research and behavioral science.   

Topics include: implicit bias/ explicit bias, duty to intervene, racial profiling, law enforcement, fairness, intercultural communications, rapport building, Cylinder Model of communication, Motivational Interviewing / ORBIT Model, and Cialdini’s Principles of Persuasion are all based on settled behavioral science and peer-reviewed research.  This program incorporates these communication principles in order to avoid, neutralize and defuse conflicts in officer citizen encounters, through lecture and lab exercises, to practice the application of these skills. “De-escalation” is the desired outcome during critical encounters.   

The goal of CCSITP is to teach critical communication skills in officer citizen encounters geared toward conflict control based on scientific principles of human behavior.  This program will consist of lecture, tabletop exercises, and laboratory exercises where students will practice these critical skills.